Rivox Privacy Policy
1) Data We Process
Account & Profile Information
First name and/or display name
Email address
Apple Sign-In identifier (if applicable)
Google account identifier (if applicable)
Optional phone number
Profile photo(s) and/or profile video
Short bio
Service offered (free text)
Service requested (free text)
Availability and experience level (if provided)
Verification photos (for identity verification)
App Usage & Interactions
Likes, matches, and chat interactions
Messages exchanged between matched users
Swipe activity and limits (Free vs Pro)
Subscription status (Free or Pro)
Reports and blocks
Payments & Subscriptions
Subscription purchases handled exclusively by Apple In-App Purchases.
Rivox does not store or process your credit card or banking details.
Technical & Device Data
Device model
iOS version
App version
Anonymized technical identifiers
Crash logs and performance logs
Website Data
Strictly necessary cookies for website functionality
Analytics cookies (if enabled, see Cookies section)
2) Purposes & Legal Bases
We process your data to:
Provide and operate the Rivox service (account, profiles, matching, messaging) — contract performance
Enable service exchanges between users — contract performance
Manage subscriptions and access to Pro features — contract performance / legal obligations
Ensure safety, prevent fraud, and moderate misuse — legitimate interest
Provide customer support — legitimate interest
Send optional product or marketing communications — consent
3) Service Exchange Disclaimer
Rivox is a platform that connects users to exchange services.
Rivox is not a party to any agreement between users and does not guarantee the quality, safety, or completion of any service.
Users are solely responsible for:
The services they offer
The services they request
Any agreement or exchange made with other users
4) Data Sharing
We may share data with:
Apple Inc. (for In-App Purchases and subscription management)
Cloud hosting and infrastructure providers
Messaging and notification service providers
Analytics and crash reporting tools
Authorities or regulators where required by law
All processors operate under appropriate data protection agreements (GDPR Art. 28 where applicable).
5) International Transfers
Where data is processed outside the EU (e.g., United States), we rely on:
Standard Contractual Clauses (SCCs)
Or equivalent legal safeguards
6) Data Retention
Account and profile data: retained for the duration of your account
After account deletion: up to 36 months for legal, security, or dispute purposes
Logs and security data: 6–12 months
Subscription records: retained as required by applicable laws and Apple policies
7) Security
We use appropriate technical and organizational measures, including:
Encrypted data transmission (TLS)
Access controls
Monitoring and logging
Payments and billing security are handled by Apple through App Store systems.
8) Your Rights (GDPR)
You have the right to:
Access your data
Rectify inaccurate data
Request deletion
Restrict or object to processing
Request data portability
To exercise your rights, contact:
rivoxcontact@gmail.com
We will respond within 30 days. Proof of identity may be required.
9) Identity Verification
To improve trust and safety, Rivox may request:
Email verification
Verification data is used solely for trust and safety purposes.
10) Minors
Rivox is intended for users aged 18+ (or local legal equivalent).
Accounts created by underage users are not permitted.
11) Cookies / Analytics (Website)
Necessary cookies: required for basic site functionality
Analytics cookies (if used): only enabled with your consent via a cookie banner
You may withdraw consent at any time.
12) Contact
For any privacy-related questions:
rivoxcontact@gmail.com
13) Changes
We may update this Privacy Policy from time to time.
The updated version will be posted on this page with a new effective date.